Returned items must be sent back within 28 days from you receiving the order. (Except orders placed in Nov/Dec which may be returned up until the end of January). Returned items must be in a saleable condition, for example we cannot accept returns that smell of smoke or are covered in pet hairs. Items should be returned unwashed in the original packaging and include all labels and tags. Footwear returns must include the box, which must itself be packaged before returning. All items will be inspected upon return. Due to hygiene reasons we cannot accept returns of any of the following: Swimwear, underwear, hosiery, earrings, body piercing items, cosmetics or hair dye.